Maximum Software Services (“MSS”, “we”, “us”, “our”) is committed to protecting the privacy and security of personal information collected through its website https://maximumsoftwareservices.com/ (the “Site”).
This Privacy & Cookies Policy (the “Policy”) explains how we collect, use, disclose, store, and protect personal information in accordance with applicable privacy laws, including Canadian privacy legislation.
1. Scope
This Policy applies to personal information collected through the Site, including information submitted by users, clients, and prospective clients.
2. What is Personal Information
“Personal information” means any information about an identifiable individual, such as name, email address, phone number, or any other information that can be used to identify a person.
Business contact information (e.g., name, title, business email) may not be considered personal information under applicable laws.
3. Information We Collect
We may collect personal information that you voluntarily provide, including:
- name and contact details (email, phone number);
- company information;
- information submitted through forms, inquiries, or communications.
We may also automatically collect certain technical information, such as:
- IP address;
- browser type and device information;
- pages visited and time spent on the Site.
4. Purposes of Collection
We collect and use personal information to:
- respond to inquiries and communicate with you;
- provide and improve our services;
- manage business relationships;
- analyze and improve the performance of the Site;
- comply with legal and regulatory obligations.
5. Consent
By providing personal information, you consent to its collection, use, and disclosure for the purposes identified in this Policy, unless otherwise permitted or required by law.
You may withdraw your consent at any time, subject to legal or contractual restrictions.
6. Disclosure of Information
We do not sell personal information.
We may share personal information with:
- service providers (e.g., hosting, analytics, CRM tools);
- professional advisors;
- authorities, when required by law.
Service providers are required to protect personal information in accordance with applicable laws.
7. International Transfers
Personal information may be stored or processed outside your jurisdiction, including outside Canada. In such cases, it may be subject to the laws of those jurisdictions.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.
10. Your Rights
Subject to applicable laws, you may:
- request access to your personal information;
- request corrections;
- withdraw consent;
- request deletion where applicable.
Requests may be submitted using the contact information below.
11. Breach Notification
In the event of a data breach posing a real risk of significant harm, MSS will notify affected individuals and applicable authorities as required by law.
12. Cookies
The Site uses cookies and similar technologies to enhance user experience and analyze Site usage.
Cookies are small data files stored on your device that help us:
- remember your preferences;
- understand how users interact with the Site;
- improve functionality and performance.
We may use third-party services such as Google Analytics to collect usage data.
13. Managing Cookies
You can control or disable cookies through your browser settings. However, doing so may affect certain functionalities of the Site.
14. Third-Party Services
Third-party providers (e.g., analytics tools) may use cookies and collect information according to their own privacy policies.
15. Changes to this Policy
We may update this Policy from time to time. Continued use of the Site constitutes acceptance of the updated Policy.
16. Contact and Privacy Officer
MSS has designated a person responsible for personal information (Privacy Officer).
For any questions, requests, or concerns regarding this Policy or your personal information, including access or correction requests, please contact:
Guillaume Loubier
guillaume.loubier@maximumsoftwareservices.com