Maximum Software Services
CRM System Implementation
Maximum Software Services successfully implements Customer Relationship Management systems (CRM) for national customers. The goal is to transform and align operational systems, optimize the user experience and continuously measure business performance; ultimately resulting in increased revenues.
The tool we use is SALESFORCE.COM. We have the knowledge and expertise to implement a Salesforce solution that works for you.
Maximum Software Services
CRM System Implementation
Maximum Software Services successfully implements Customer Relationship Management systems (CRM) for national customers. The goal is to transform and align operational systems, optimize the user experience and continuously measure business performance; ultimately resulting in increased revenues.
The tool we use is SALESFORCE.COM. We have the knowledge and expertise to implement a Salesforce solution that works for you.
Our team
Brigitte Lauzier
Founder and president
Brigitte Lauzier is the foundator and president at MSS. She is a dedicated and reliable individual with over thirty years of experience in CRM software development. She offers strong communication, leadership and coaching skills, with a proven track record of creating exceptional work environments. She helps motivates all members of our team to exceed the results expected by our clients. Over the years, Brigitte has deployed numerous Salesforce Service Cloud projects successfully for global companies.
Guillaume Loubier
Chief Technology Officer
Guillaume is the Chief Technical Officer at MSS, where he oversees the development and implementation of innovative Salesforce solutions. With more than 15 years of experience in development, Guillaume Loubier has successfully completed several Salesforce projects integrating solutions such as omni channel, phone, chat, SMS and communities. Passionate about optimizing deployment processes, he has implemented DevOps for several clients, allowing on-demand deployments without problems. In addition to being a Copado Champion, he is also co-leader of the Salesforce Community group in Sherbrooke.
Services
Project Planning
Plan implementation activities from discovery to go-live
System Audit
Review and make recommendation on existing Salesforce implementation, data and processes based on industry best practices
Solution Architecture
Provide vision, scope and design for Salesforce implementation to optimize the user experience and the measurement of business performance
Development
Customization, coding and testing of Salesforce based on agreed upon business requirements
Document
Produce requirement and design documentation, as well as end user documentation
Training
Deliver quality training to user and trainers, along with easy to use training materials