We implement high-impact Salesforce apps and Einstein AI capabilities that improve speed and consistency.
MSS helps you activate the Salesforce app capabilities that matter, then layers Einstein AI where it creates immediate leverage. From Service Cloud channels to voice and AI-driven summaries and classification, we focus on practical outcomes: less manual work, better data quality, and faster resolution.
- Einstein Case Classification for auto-filled fields and better routing
- Work Summaries for faster email, chat, and voice wrap-up
- Service Replies (Chat) for real-time response recommendations
- Conversation Catch-Up (Voice) for concise call summaries
- OOB-first Service Cloud Voice + Amazon Connect for a unified contact centre
Apps and AI as a Service
AI and channel capabilities need ongoing tuning, adoption, configuration, and readiness to evolve over time. MSS provides continuous oversight and optimization to keep outcomes improving release after release.
- Monitoring of enabled features and adoption patterns
- Continuous improvement recommendations for workflows and configuration
- Data readiness and expansion planning across cases, email, messaging, and voice.
Faster Case Handling
Better Data Quality
Consistent Agent Experience
“By implementing Einstein AI in areas that create immediate operational leverage, such as classification, work summaries, service replies, and voice catch-up, you reduce manual effort, improve consistency, and enable teams to resolve issues faster with higher-quality data and better customer experiences.”